(no subject)
Oct. 7th, 2009 05:25 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
clo_againDear Best Western City Hotel Edinburgh,
I did not book your hotel on a whim. I did not book your hotel two months early because I like to be organised. I booked your specific hotel because I'm going to see Tim Minchin at the Usher Hall and your hotel is five minutes walk away.
Calling me two days before to say you've overbooked and moved me to a different hotel? Is NOT. ON. Especially as that hotel is a twenty-plus minute walk away from where I want to be. So whatever time Tim Minchin finishes, I get to walk the entire length of Prince's Street to get back to my hotel. Which you know, doesn't bug me anything like as much as it would've done before I wandered around Australian/New Zealand cities by myself but still is a sucky thing to do when I'd carefully PLANNED AROUND THE FACT I'M BY MYSELF AND DON'T WANT TO BE WANDERING AROUND EDINBURGH AT NIGHT.
AND. AND. Your website's telling me the internet isn't free in this new hotel? The other reason I booked your hotel was for the free WiFi. So quite frankly, you fail on all counts.
Hope when your manager is in tomorrow and my dad calls to complain some more (my dad is very good at complaining, which can be terribly embarrassing except for when it's useful) that you realise this is your problem and I don't give a fuck that you're paying more for the different hotel (since you've probably got two people in the room you were supposed to have booked for me anyway) and I want my internet paid for and maybe a taxi, especially if it's raining (let's face it; this is Scotland in October. It's more than likely). Because seriously? You've had TWO MONTHS not to screw this up.
Bitter and free WiFi-deprived,
Clo
I did not book your hotel on a whim. I did not book your hotel two months early because I like to be organised. I booked your specific hotel because I'm going to see Tim Minchin at the Usher Hall and your hotel is five minutes walk away.
Calling me two days before to say you've overbooked and moved me to a different hotel? Is NOT. ON. Especially as that hotel is a twenty-plus minute walk away from where I want to be. So whatever time Tim Minchin finishes, I get to walk the entire length of Prince's Street to get back to my hotel. Which you know, doesn't bug me anything like as much as it would've done before I wandered around Australian/New Zealand cities by myself but still is a sucky thing to do when I'd carefully PLANNED AROUND THE FACT I'M BY MYSELF AND DON'T WANT TO BE WANDERING AROUND EDINBURGH AT NIGHT.
AND. AND. Your website's telling me the internet isn't free in this new hotel? The other reason I booked your hotel was for the free WiFi. So quite frankly, you fail on all counts.
Hope when your manager is in tomorrow and my dad calls to complain some more (my dad is very good at complaining, which can be terribly embarrassing except for when it's useful) that you realise this is your problem and I don't give a fuck that you're paying more for the different hotel (since you've probably got two people in the room you were supposed to have booked for me anyway) and I want my internet paid for and maybe a taxi, especially if it's raining (let's face it; this is Scotland in October. It's more than likely). Because seriously? You've had TWO MONTHS not to screw this up.
Bitter and free WiFi-deprived,
Clo
